Shipping policy

Shipping Policy

Last Updated: August 11, 2026

Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be extended. If there is a significant delay, we will contact you using the information provided during checkout.

Shipping Times

Estimated delivery times:

France: 5–12 business days
Europe: 5–15 business days
International: 7–20 business days

Please note that delivery times are estimates and may vary due to customs procedures, weather conditions, carrier delays, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.

Please allow up to 48 hours for tracking information to become active.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, we cannot guarantee recovery or replacement of the package.

Additional shipping charges may apply if a package is returned due to an incorrect or incomplete address.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us and we will work with the shipping carrier to investigate the issue.

We are not responsible for delays caused by circumstances beyond our control, including carrier disruptions, customs inspections, severe weather, or other unforeseen events.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide: