Refund policy

Return & Refund Policy

Last Updated: August 11, 2026

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return policy below.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories and components received with the product.
  • Not show signs of misuse, damage, or excessive wear.

For hygiene and safety reasons, products that have been used, altered, or damaged after delivery may not be eligible for a return.

How to Request a Return

To start a return, please contact our customer support team with:

  • Your order number
  • Your full name
  • The reason for the return
  • Photos of the product if it is damaged or defective

Once your request is approved, we will provide return instructions.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include photos showing the issue so we can review your claim and provide a replacement or refund as appropriate.

Exchanges

We replace items only if they are defective, damaged, or if the wrong item was sent. Contact us to arrange an exchange.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Clearance or final-sale items
  • Products damaged through misuse, neglect, or unauthorized modifications

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

We recommend using a tracked shipping service when returning items.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team and include your order number for faster assistance.